Fresh Finance Marketing Ltd operates an internal complaints procedure for handling any expression of dissatisfaction, whether oral or written, justified or not, relating to our services. A complainant may make a complaint via email, telephone or letter. Letter, sent via recorded delivery, is preferable. A complaint will be investigated by a person who was not directly involved in the matter which is the subject of the complaint and a written acknowledgement of a complaint shall be sent to the complainant, within 5 working days, illustrating the company complaints handling procedure
Please address your letter to the Complaints Manager at:Fresh Finance Marketing Ltd
34 Holmebrook Drive
By phonePlease telephone us on 0800 520 0543 and ask for the Complaints Manager.
Our Complaints Procedure
If you have not received a final response letter from us within 8 weeks of the complaint date (stage 1) or you are dissatisfied with the decisions in our final response letter, you can:
The Financial Ombudsman.
Telephone:0800 520 0543
OrThe relevant regulatory body via the Insolvency Service Complaints Gateway at:
Address: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.
Telephone: The Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm).